Code by postal letter authorization

This authorization allows a participant to request for a verification code to be sent to an address, to confirm that they live or work in this place. They then need to fill the received code in the platform.

If you don’t want to use this authorization, you should turn it off in the system panel.

The process is:

Participant request a verification code to be sent to an address.
An administrator sends the letter to their address with the verification code.
An administrator marks the letter as sent.
Once you mark the letter as sent, the participant is able to introduce the code.
If this code matches, then they get verified.

1. Verification code request

By going to the authorization section in its profile, or by clicking on the action button if this permission is requested, a participant can see the form requesting their full address.

Code by postal letter request by participant

If they try to edit it, they see this message:

This is because the letter could be in the process of being sent. If this needs to be corrected, then the participant needs to contact a platform administrator.

2. Administrator review

In the administration panel, the administrator can review the request by going to the "Code by postal letter" in the "Participants" section.

Code by postal letter ongoing panel in administration

Here they can see the verification code and can send it to the participant by postal letter. After the code is sent they can mark it as such with the icon Mark as sent . It’ll also show when the letter was sent.

3. Participant validate the code

After the participant has received the code, they can go to their account settings and click in the "Code by postal letter" verification method.

Code by postal letter ongoing in the participant account

Then they can fill the form with the code they received.

4. Code match

If the verification code matches, then the participant sees the message "Congratulations. You’ve been successfully verified."

On the other hand, if the verification code doesn’t match, then the participant see an error asking to double-check the code in the letter.

After a participant is verified, as with other verifications, they can see it in their account settings.